Privacy Policy

DSRU Education & Research Limited (“DSRU”, “us”, “we” or “our”) are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is DSRU, a company registered in England and Wales with company number 04213474. Our registered office is situated at Bursledon Hall, Blundell Lane, Southampton, SO31 1AA.

1 INFORMATION WE MAY COLLECT FROM YOU We may collect and process the following data about you:

1.1 Information that you provide by filling in forms on our website www.dsru.org (“Website”). This includes information provided at the time of registering to use our Website, making a booking for courses or requesting further information and may include your personal or medical data. We may also ask you for information when you report a problem with our Website.

1.2 If you contact us, we may keep a record of that correspondence.

1.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

1.4 Details of transactions you carry out through our Website and of the processing of your bookings.

1.5 Details of your visits to our Website and the resources that you access.

2 IP ADDRESSES AND COOKIES

2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

2.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and to deliver a better and more personalised service. They enable us to:

2.2.1 estimate our audience size and usage pattern;

2.2.2 store information about your preferences, and so allow us to customise our Website according to your individual interests;

2.2.3 track your activities on our Website;

2.2.4 speed up your searches; and

2.2.5 recognise/identify you when you return to our Website. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Website. Click here to access our Cookie Policy.

3 STORAGE AND TRANSMISSION OF PERSONAL DATA

3.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing by a third party. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

3.2 Payment information that you provide to us is transacted through the use of a third party Payment Service Provider (PSP) who maintain the requisite safety compliance under the Payment Card Industry Data Security Standard (PCI). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

3.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4 USES MADE OF THE INFORMATION

4.1 We use information held about you in the following ways:

4.1.1 to ensure that content from our Website is presented in the most effective manner for you and for your computer;

4.1.2 to provide you with information regarding our products or services that you request from us or which we feel may interest you;

4.1.3 to carry out our obligations arising from any contracts entered into between you and us;

4.1.4 to notify you about changes to our service; and

4.1.5 to assist us in our internal administration and analyses.

4.2 We will contact you by electronic means:

4.2.1 with information about goods or services which are similar to those which were the subject of a previous transaction with you; and

4.2.2 where you have given your consent to receiving such communication.

5 DISCLOSURE OF YOUR INFORMATION

5.1 We may disclose your personal information:

5.1.1 if we are under a duty to disclose or share your personal information in order to comply with any legal obligation;

5.1.2 in order to enforce our rights against you in respect of any booking which you make or transaction which you enter into with us. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; or

5.1.3 to obtain professional advice;

5.1.4 to any member of our group as defined in section 1159 of the UK Companies Act 2006;

5.1.5 in the event that we sell or buy any business or assets, in which case personal data to the prospective seller or buyer of such business or assets;

5.1.6 in the event that a large proportion of our assets are acquired by a third party. In this case personal data held by us about our customers will be one of the transferred assets.

5.2 Where your information is passed to a third party, we have no control over their use of your information and accept no liability in relation to the transfer of your information.

5.3 We do not sell, rent, share or trade your personal information to or with third parties.

6 THIRD PARTY WEBSITES

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers or associated companies. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for third party policies. Please check these policies before you submit any personal information to these websites.

7 ACCESS TO INFORMATION

7.1 You have the right to:

7.1.1 access information which we hold on you;

7.1.2 ask us to remove your personal information from our database; and

7.1.3 change or update the information which we hold on you in our database.

7.2 Any request which you make in accordance with this Clause 7 may be subject to a fee of £10 to meet our costs in providing you with details of the information which we hold on you or in making the changes or amendments which you may request.

7.3 Please send a letter to our registered office address provided above and mark it for the attention of The Data Protection Compliance Officer.

8 CHANGES TO THE POLICY

Any changes which we make to the Policy in the future will be posted on this page.

9 Contact us If you have any questions about this Policy or how we run the Website please write to The Data Protection Compliance Officer.

COOKIE POLICY

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Google Analytics

Google analytics is a web analytics service provider provided by Google Inc. Google analytics sets a cookie in order to evaluate a visitor’s use of our website.

Google stores the information collection by the cookie on their servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our website, you consent to the processing of data about you by Google in the manner and the purposes set out above.

For more information on the cookie set by Google analytics, including information on how to opt out please go tohttp://www.google.com/intl/en/privacypolicy.html

Cookies we use

This is a list of the main cookies we use and what each is used for:

__utma

Expires: 2 years

Used by Google Analytics. Each unique browser that visits a page on the site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to the website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with the website using different browsers, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.

_utmb

Expires: 30 min

Google Analytics uses these two cookies to establish a session. If either of these two cookies is absent, further activity by the user initiates the start of a new session.

_utmc

Expires: End of session

__utmz

Expires: 6 months

When visitors reach the site via a search engine result, a direct link, or an ad that links to the page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in the utmcc variable). The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page view to the site; thus it is used to determine visitor navigation within the site.

PHPSESSID

Expires: End of session

These two cookies are unique identifiers for sessions. They identify a users session e.g. shopping basket, secure area log ins, email subscriptions.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.